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Privacy Policy

Last Updated: February 7th, 2025

Welcome to Knitlingo ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you access our website or services, including our knitting pattern marketplace and AI language translator.

By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of our services.

We are committed to handling your data responsibly and transparently. Please read this policy carefully.

Information We Collect

1. Information You Provide Directly

  • Account Creation and Communications: When you create an account or contact us for support, we collect your name, email address, and any additional information you provide. If you sign up using your Google account, we collect your name and email address directly from Google.
  • Knitting Pattern Marketplace: We collect details necessary for transactions, such as billing and shipping addresses (if applicable) and purchase history. Payments are securely processed through Stripe—we do not store full payment details. If you create a seller profile, we also gather the information you provide to display in your store.
  • Knitting Pattern Translator: When you upload text or documents for translation, we process the content along with any user preferences. We also collect usage data to enhance the functionality and accuracy of our translation services over time.

2. Information Automatically Collected

Like most other websites, we collect certain data automatically when you use our services, including, but not limited to, your IP address, browser type, operating system, and usage data.

3. Cookies and Tracking Technologies

3.1 Cookies

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Knitlingo uses various types of cookies:

  • Essential cookies: Required for the core functionality of the platform, such as security and authentication.
  • Functional Cookies: Improve user experience by remembering preferences and settings.
  • Analytics Cookies: Help us analyze usage patterns and enhance the performance of our services.

Knitlingo visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies. Disabling browser cookies may cause certain features of Knitlingo's website to not function properly.

3.2 Tracking Technologies

We use privacy-first analytics tools to track website usage and improve our services. These tools record no personally identifiable information and do not require third-party cookies. This means the cookies are specific to our website and not used for retargeting ads or other invasive tracking techniques. This helps protect user privacy while still providing us with valuable insights about how our service is used.

How We Use Your Information

We use your data to provide you with the services you requested, including:

  • Create and manage your account.
  • Facilitate marketplace transactions and translation features.
  • Securely process payments via Stripe.
  • Communicate with you, including service updates or responses to inquiries.
  • Enhance security and platform integrity.
  • Comply with legal and regulatory obligations.

We may also use aggregated and anonymized data for research, analysis, and service improvements.

How We Share Your Information

With Third-Party Service Providers

We do not transfer your data to third parties for reasons other than providing or improving our application's functionality. We do not use your data for targeted advertising, selling to data brokers, or any other prohibited purposes.

For Legal and Compliance Purposes

We may disclose information when required by law or to protect our rights, property, or safety, as well as that of others.

In Business Transfers

If Knitlingo undergoes a merger, acquisition, or sale, your data may be transferred to the new entity. We do not sell your personal data and only share information as outlined in this policy or with your explicit consent.

Data Security

We implement encryption, access controls, and routine security audits to protect the confidentiality of your data. While we take reasonable measures to safeguard data, no system is entirely secure. If you suspect unauthorized access or believe your data has been compromised, please contact us immediately.

Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your data, including:

  • Access: Request access to the data we have about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your data, subject to legal or contractual limitations.
  • Restriction and Objection: Restrict certain processing or object to data use.
  • Data Portability: Receive a machine-readable copy of your data.

To exercise your rights, email contact@knitlingo.com.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

Data Retention

We retain your personal information for a period consistent with our business purposes. We will keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When the retention period for a given type of data expires, we will delete or destroy it.

Updates to This Privacy Policy

We may update this policy to reflect service, legal, or operational changes. For significant updates, we will notify you via email or through the platform and obtain consent if required by law.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at contact@knitlingo.com.